Knowledge Base

Account Management
Adding Credits

Adding Credits

You can top up your credit balance from within your account at anytime.

We can accept payment in GBP, Euro and USD.

1 credit = 1 successful HLR Lookup

Step 1   Login to your Account

Step 2   Navigate to the TOP-UP page by clicking the BUY CREDITS button

Step 3   Choose your Lookup Bundle and click BUY NOW

Step 4   Select your currency

Step 5   Enter your Company Name and Billing Address and click  Proceed To Card Payment

Step 6   Enter your Email and Card Details 

Once your payment is complete the credits will be added to your account immediately and your invoice will be made available on your account.

Important VAT rules

The country you select from within your Account Settings will dictate if you are subject to any VAT requirements.

VAT Registered Business within the EU and outside the UK?

Please add your EU VAT number to your account information on the Account Settings page before purchasing your credits.

Failure to add your EU VAT number will result in VAT at 20% being added to your invoice.

Business Registered outside of the UK and European Union?

Please make sure you let us know you are located outside of the UK and EU and you will not be subject to any VAT rules.

UK Businesses

VAT @ 20% will be added to your invoice total.

If you believe your company is subject to the domestic reverse charge VAT rules specific to  telecommunications services please let us know.

Bank Transfers

If you would prefer not to use our card payment facility available through your account, we are happy to accept payment via a bank transfer.

Please get in touch with our team and provide us with the following details for us to include on your invoice.

  • How many credits you need
  • Your preferred method of payment – We can accept GBP, USD and Euro
  • Your Full name
  • Your company address
  • A VAT number (if applicable)
  • The email address to send the invoice to

Once we have these will create your invoice and send it to you as soon as possible.

Once the payment has been received at our bank will add the credits to your account.

 

 

Invoicing

After successfully topping up your account an invoice confirming your purchase will be made available for download

Please click HERE to access your invoices.